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Mr A K (Dundee)
Quality service – Excellent
Quality Doc’s – Excellent
Quality of advice – Beyond excellent, top class
How often kept waiting on the phone - Never
Would you recommend us to a friend – Definitely

Mr D F T (Essex)
Quality service – Excellent
Quality Doc’s – Excellent
Quality of advice – Excellent
Helpfulness of staff – Excellent
How often kept waiting on the phone – Some calls
Would you recommend us to a friend – Yes
“Smooth from start to finish, first time used Essential Loans and will definitely use them again.”

Mrs F M (Notts)
Quality service – Excellent
Quality Doc’s - Good
Helpfulness of staff – Excellent
How often kept waiting on the phone – Never
Would you recommend us to a friend – Yes
“Very helpful, always kept me well informed.”

Mr D T (Essex)
"Very quick, accurate, very efficient, can’t complain, no problems what so ever. Would recommend and use again."

Mr D M (Cumbria)
Quality service – Good
Quality Doc’s – Good
Quality of advice – Excellent
How often kept waiting on the phone – Never
Would you recommend us to a friend – Already have (brother).

Mr D R (Surrey)
"I was very pleased with the service I received. You were very helpful and understanding and very efficient."

Mr P C (Shropshire)
"Very efficient and very helpful, we got everything we needed with no problems at all."

Miss K H M (Aberdeen)
Quality service – Excellent
Quality Doc’s – Good
Quality of advice – Good
Helpfulness of staff – Excellent
How often kept waiting on the phone – Never
Would you recommend us to a friend – Definitely
“Really good questions always answered. Whoever I spoke with was always more than willing to help.”

Mr B M (Wiltshire)
"Warm friendly service, got to the point very quickly and stayed with it to a successful conclusion."

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Glossary

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
 
  A  
 

Acceleration Clause

 

A provision that gives the lender the right to collect the balance of a loan if the borrower misses a payment.

 
 

Accident, Sickness and Unemployment Insurance

 

Income protection incorporating cover for loss of earnings arising from accident, sickness and unemployment. Usually paid out in the form of a monthly tax-free income to cover a portion of the lost earnings and restricted to two years from the date of the first payment. This is an option to be considered fully when taking out a Secured Loan (or Homeowner Loan) as your property may be at risk if you are unable to keep up with your monthly credit repayments.

 
 

Adverse Credit

 

Somebody with a history of abusing credit or failing to keep up credit agreements will be referred to as having an adverse credit history. People who have County Court Judgments (CCJs), have become bankrupt, have mortgage arrears or have made late payments on any credit arrangement can be describes as having adverse credit.

 
 

Addendum

 

An addition or charge to a contract.

 
 

Additional Principal Payment

 

Extra money included in the monthly payment to help reduce the principal and shorten the term of the loan.

 
 

Add-on-interest

 

The interest a borrower pays on the principal for the duration of the loan. This is applicable to any type of loan, be it a Secured Loan or unsecured Loan.

 
 

Adjustment Date

 

This is the date on which the interest rate changes for a variable rate mortgage.

 
 

Affiant

 

A person who makes a sworn statement.

 
 

Alienation Clause

 

A provision that requires the borrower to pay the balance of the loan in a lump sum after the property is sold or transferred.

 
 

Amortization

 

A USA term which means paying a regular sum (usually monthly) plus interest over a fixed period of time, so that the debt (usually a mortgage) is completely eliminated by the end of the term.

 
 

Annual Percentage Rate

 

This is an indicator used to compare interest rates. It takes into account the costs involved in setting up the mortgage, any discount periods, how often interest is calculated and calculates what the average rate of interest will be over the life of the loan. All lenders that comply with the consumer credit act must ensure that the borrower is informed of the APR. It will apply to both a Homeowner Loan and an unsecured loan.

 
 

Application

 

A document detailing a potential borrower's income, debt and other obligations to determine credit worthiness.

 
 

Application Fee

 

The fee a lender charges to process a loan application.

 
 

Applied Nominal Interest Rate

 

The rate used to calculate the interest due.

 
 

Appointed Representative

 

Salesperson, company or organisation that advises on the investment products specific to one life insurance or investment company.

 
 

APR

 

This is an indicator used to compare interest rates. It takes into account the costs involved in setting up the mortgage, any discount periods, how often interest is calculated and calculates what the average rate of interest will be over the life of the loan. All lenders that comply with the consumer credit act must insure that the borrower is informed of the APR. It will apply to both a Secured Loan and an unsecured loan.

 
 

Arrears

 

Arrears occur when the borrower misses one or a series of monthly payments. Arrears can lead to the repossession of the property.

 
 

Arrears Fee

 

This is charged on a monthly basis to cover additional administrative costs when your loan account is one or more monthly payments in arrears.

 
 

Assurance Level Term

 

A document detailing a potential borrower's income, debt and other obligations to determine credit worthiness.

 
 

(Level Term) Assurance

 

Life assurance which pays out a lump sum if you die during the term. Suitable for interest only loans as the amount owed on the loan remains the same throughout the life of the loan.

 
 

Asset

 

Anything that a person or company owns that has a cash value including property, savings, stock, shares and personal possessions.

 
 

ASU

 

A form of income protection incorporating cover for loss of earnings arising from accident, sickness or unemployment. It is usually paid in the form of a monthly tax-free income to cover a portion of lost earnings and is usually restricted to two years from the date of the first payment. This is a sensible option if you are considering taking out a Homeowner Loan as your home may be at risk if you are unable to meet your monthly credit repayments.

 
 

Autoscore

 

Anything that a person or company owns that has a cash value including property, savings, stock, shares and personal possessions.

 
 

ATM

 

Automated Teller Machine known in the UK as a CashPoint, usually found at banks and building societies for withdrawing and depositing cash.

 
 
  B  
 

BACS Limited

 

Bank Automated Clearing System.

 
 

Bad Credit

 

A term used to describe a poor credit rating from the credit reporting agencies (i.e. Experian or Equifax). Common practices that can damage your credit rating include making late payments, missing payments, exceeding card limits, entering into an IVA or declaring bankruptcy. "Bad Credit" can result in being denied credit.

 
 

Bailiff

 

An official representative of the courts, who may call round to repossess your possessions or house if you cannot keep up on your mortgage repayments and fail to reach an agreement with your lender to amend your repayments.

 
 

Balance Outstanding

 

The amount of a loan that remains to be repaid

 
 

Balloon Loan

 

A mortgage in which monthly installments are not large enough to repay the loan by the end of the term. As a result, the final payment due is the lump sum of the remaining principal.

 
 

Balance Transfer

 

Moving the outstanding balance (debt) on one or more credit cards to another card usually to obtain a lower overall interest rate.

 
 

Bankruptcy

 

A proceeding in which an insolvent debtor can obtain relief from payment of certain obligations. Bankruptcies remain on a credit record for seven years and can severely limit a person's ability to borrow.

 
 

Bank of England Base Rate

 

The rate of interest set by the Bank of England that is followed by almost all lenders and will influence variable rate loans in the UK.

 
 

BBA - British Bankers Association

 

This is the trade organisations of the banks.

 
 

Before-tax-income

 

Total income before taxes are deducted.

 
 

Benefit Period

 

A time period over which the interest rate of a loan is discounted, fixed or capped, for example.

 
 

Biweekly Loan

 

A loan that requires payments every two weeks and helps repay the loan over a shorter term.

 
 

Breach of Contract

 

The failure to perform provisions of a contact without a legal excuse.

 
 

Bridging Loan

 

This is a short term loan provided by a bank or building society which covers you if you need to pay for your next home, while still waiting for the money to come through from the sale of your current home. If you do require one of these, you must ensure that the funds to repay the loan will be in place when the loan period expires.

 
 

Broker

 

A Broker is an intermediary who offers policies / loans based on need from a 'panel' of providers. There are Brokers who will arrange both a Homeowner Loan and an unsecured loan. They are often the one who processes the loan.

 
 

BSQ

 

BUILDING SOCIETY QUESTIONNAIRE: A questionnaire completed by a bank/building society or other lender providing details and conduct of an applicant's mortgage account.

 
 

BSA - Building Societies Association

 

This is the trade organisation of the building societies.

 
 

Building Society

 

Building societies are mutually owned organisations, which exist not for profit but for the benefit of the members. The idea of this is that the society is able to offer cheaper products to its members, though this is not always the case.

 
 

Buildings and Contents Insurance

 

Buildings and contents insurance can often be purchased together protecting both the building structure and your belongings and possessions inside.

 
 

Buildings Insurance

 

Buildings insurance is designed to give you financial protection for the basic structure of your home, such as the walls, roof and foundations. This usually includes any external parts of the property such as your shed, garage, conservatory or greenhouse.

 
 
  C  
 

Call Option

 

A clause in a loan agreement that allows a lender to ask for the balance at any time.

 
 

Cancellation Clause

 

A clause that details the conditions under which each party may terminate the agreement.

 
 

Capital Repayment Mortgage

 

Payments contribute to both the interest on your mortgage and the capital you borrowed. At first your payments contribute largely to the interest, then in the later stages a higher percentage will be devoted to repaying the capital.

 
 

Cap

 

A limit on the amount the interest rate or monthly payment can increase in an variable rate loan.

 
 

Capped Rate

 

Although the mortgage rate can move up and down there is a maximum rate above which it cannot go.

 
 

Capital

 

The original sum of money borrowed, not inclusive of any interest that might be charged upon it.

 
 

Cash Back

 

A cash reward paid by a credit card issuer for use of their card.

 
 

CAT Standard

 

These are a set of standards proposed by the government aimed at ensuring a certain level of standard amongst financial products such as mortgages and ISAs. Whilst they are a sign that a lender or provider is a reputable business and offers products that are of a certain quality, a CAT mark does not ensure that a product is the most suitable one for you.

 
 

Caveat

 

A formal notice, that asks a court to suspend action until the party which filed the challenge can be heard.

 
 

Caveat Emptor

 

A legal principle derived from Latin than means "let the buyer beware."

 
 

Certificate of Satisfaction

 

Obtained from the county court after you have settled your CCJ.

 
 

Certificate of Deposit (CD)

 

A document which shows that the bearer has a specified amount of money on deposit with a bank, stock-brokerage firm or other financial institution.

 
 

CCJ

 

A CCJ or County Court Judgement is a judgement in the county court for the repayment of an outstanding debt. This debt does not appear in the credit register if this debt is settled within 30 days of the date of the judgement. Although many lenders are not willing to offer loans to anyone with an outstanding or unsettled judgement, there are however, a number of lenders that specialise in arranging credit for people with impaired credit such as CCJ's.

 
 

CFB - Corporation of Finance Brokers

 

An association aiming to ensure that member firms are kept up to date with changing legislation and current trends within the profession, and to enhance the status and ethical standards of finance brokers.

 
 

CHAPS

 

Clearing House Automated Payment System. An electronic way of transferring money between accounts.

 
 

Charge

 

Security the lender relies on when granting a mortgage.

 
 

Charge Certificate

 

A certificate from the Land Registry that shows the boundaries of a property and gives details of covenants affecting it.

 
 

CML

 

Council of Mortgage Lenders. Building societies, banks and other lenders are members of this trade organisation.

 
 

Code of Practice

 

An agreement that certain professions can sign up to in which they agree to act or serve in a certain way and which therefore protects the consumer in areas (such as estate agency) which are not regulated by an institution.

 
 

Collateral

 

The property or other asset which the lender can sell to repay the loan if the borrower does not keep up the mortgage payments. In most cases, the home is collateral on a mortgage. If the borrower fails to repay the loan, the property will be repossessed.

 
 

Collection

 

The series of steps a lender takes to bring a delinquent mortgage up to date.

 
 

Collusion

 

The action of two or more people to break the law.

 
 

Compound Interest

 

The interest paid on the principal balance in a mortgage and on the accrued and unpaid interest of the loan.

 
 

Compulsory Products

 

Some lenders, at least for certain loans, insist that you take out payment protection insurance as a condition of the loan. You should strongly consider taking out payment protection when applying for a Secured Loan as your home may be at risk if you are unable to keep up with your monthly credit repayments.

 
 

Consumer Credit Act

 

Act of legislation to define the rules relating to lending money and aimed at protecting the consumer when credit is agreed with a third party.

 
 

Contract

 

A legal document between two parties confirming any sort of agreement such as terms of sale, employment or service.

 
 

Contractual Liability

 

The terms of a contract to which you must abide. There may be financial or even criminal penalties which incur if you do not meet your contractual liabilities.

 
 

Contractual Lien

 

A voluntary obligation such as a mortgage or trust deed.

 
 

Contribution

 

An amount of money paid into an account. This can be a 'one off' payment or on a regular basis.

 
 

Conveyancer

 

A person, used as an alternative to a solicitor, to carry out the legal work involved in buying and/or selling a property. Note: It should be checked that they are licensed to carry out this function.

 
 

Co-signer

 

A person who assumes joint liability for a loan. The co-signer of a loan agreement is not necessarily, however, a co-owner.

 
 

Council of Mortgage Lenders

 

An institution that sets out a code of good practice which mortgage lenders volunteer to stick to - they are not regulated by the government.

 
 

Counter Cheque

 

A cheque withdrawal made over the counter, issued by the cashier.

 
 

County Court Fee

 

This is charged when a lender provides information to solicitors relating to county court rules when your loan repayments are in arrears.

 
 

Cover

 

In the context of insurance, cover describes the specific risk a given policy protects you against. Life cover protects your family against the financial consequences of your death, buildings cover against damage to the property that you live in.

 
 

Credit

 

A measurement of a person's ability to pay bills on time. Several companies track individuals' credit histories by detailing late or missed payments on loans, credit cards and other debts.

 
 

Credit Agencies

 

Companies used by UK loan providers who provide individual assessments of loan applicants in the form of a credit report.

 
 

Credit Agreement

 

An agreement between the lender and borrower outlining various terms and conditions. This will need to be signed before the borrower receives their loan.

 
 

Credit Adverse

 

When a borrower has a poor credit history, has previously been declared bankrupt or has outstanding County Court Judgements, they are often described as credit averse. People with averse credit ratings often have to pay higher interest rates on a loan or mortgage. Those with a poor credit rating, may find that taking out a Homeowner Loan as opposed to an unsecured loan will mean that they benefit from lower interest rates.

 
 

Credit Checks

 

These are checks made when you try to borrow money or purchase goods on hire purchase, and are used to determine the risk of lending you money. They will examine your credit history and check for payment defaults and what you owe to other financial organisation. A credit agency is often used.

 
 

Credit History

 

If you have a history of bad debts, county court judgements or bankruptcy to your name, you may not be eligible for a mainstream mortgage. To help ensure you are a good credit risk, a lender may require references from your existing lender, bank or landlord. In addition to this, many lenders will make use of the services of one of the two large credit agencies, Experian and Equifax. These offer a credit inquiry or a full credit application, which show details of any existing credit arrangements or county court judgements against you.

 
 

Credit Period

 

The time frame for which the lender agrees to provide you with credit.

 
 

Credit Rating

 

The degree of credit worthiness assigned to a person based on credit history and financial status.

 
 

Credit Reference Agency

 

These private companies are used by loan providers to make individual assessments. They keep credit records of all individuals and businesses. The two main credit reference agencies in this country are Experian and Equifax.

 
 

Credit Card

 

A means of borrowing money or obtaining goods or services without paying cash.

 
 

Creditor

 

A business or organisation to which capital is owed, in other words, a lender.

 
 

Critical Illness Insurance

 

Covers an individual for life or for a set period against a number of serious illnesses, diseases and medical conditions. It pays out a single tax-free lump sum on the diagnosis of one of the illnesses specified in the policy details. The most common of these included in a policy of this sort are: Heart attack, Stroke, Cancer, Kidney or liver failure paralysis and multiple sclerosis. AIDS is not usually included.

 
 
  D  
 

Daily Interest

 

Interest on the Secured Loan is calculated and applied on a daily rather than a monthly or yearly basis. Can lead to big savings.

 
 

Debt Card

 

e.g. Switch card: money is taken from your bank account, usually on the same day you make a purchase.

 
 

Debt

 

Money owed to a lender.

 
 

Debt Consolidation

 

Otherwise referred to as a Consolidation Loan, its is the combining and repayment of several debts by borrowing the amount owed through one new debt. It is often possible to reduce interest charges or monthly outgoings by doing this. Often savings are made by converting unsecured debts to secured debts. This however puts the asset used as security at risk if payments are not maintained in full. Interest rates on secured loans are often lower than for unsecured loans because there is a lower risk of non-payment to the lender.

 
 

Debt Management

 

An informal process of negotiation with unsecured creditors to obtain a reduction in the contractual repayment and / or a reduction in the interest / charges being levied by the creditor. The negotiation process involves providing proof to the creditor that the individual has insufficient income to meet all their contractual liabilities.

 
 

Debtor

 

A person or company that owes money to you.

 
 

Debt-to-income-ratio

 

A ratio used by lending institutions to determine whether a person is qualified for a mortgage. Debt-to-income is the total amount of debt, including credit cards and other loans, divided by total gross monthly income.

 
 

Default

 

When one mortgage payment or a series of payments are missed, the borrower is referred to as being in default.

 
 

Deferral Period

 

Applies to payment protection policies and is the length of time after you are unable to work or make the claim before you can start to receive insurance payouts. Typically this ranges from <